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Charged twice for Pro planMaya Chen · #4821

Maya ChenToday, 10:42 AM

Hi, I upgraded to the Pro plan yesterday but my card was charged twice. Both charges are showing as completed. Could you please check this and refund the duplicate charge?

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Intent Billing issueSentiment FrustratedRisk Churn risk
↳ Recommended action

Verify duplicate transaction, initiate refund, reassure customer that their plan remains active.

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